It seems that Verizon FIOS TV service has some major outages in Chester County, PA. If you happened to be one of those people, I’m sure you were unhappy and rightfully so. When calling the customer service line it would just hang up; no connection was ever made.
I was on hold for over an hour and FINALLY received an answer as to why the outages occurred. The Verizon support representative explained that there was a large fiber cut in one of the fiber lines that goes out from the video office and it affected much of the viewing area.
They did say that not all of the viewing area was repaired but that they were working on it.